# Ticket & hỗ trợ

Ticket, phòng ban, thư viện hướng dẫn và tin tức.

Mọi route gọi qua gateway `https://api.tino.vn/v1` với `Authorization: Bearer <token>`; xem [Gọi API Tino](/docs/api).

## Ticket & hỗ trợ

| Method | Đường dẫn | Tên | Quyền |
| --- | --- | --- | --- |
| `GET` | `/v1/knowledgebase` | [Danh mục bài hướng dẫn](/docs/api/get-knowledgebase) | `tickets:read` |
| `GET` | `/v1/knowledgebase/@category_id` | [Bài hướng dẫn trong danh mục](/docs/api/get-knowledgebase-category-id) | `tickets:read` |
| `GET` | `/v1/knowledgebase/article/@article_id` | [Chi tiết bài hướng dẫn](/docs/api/get-knowledgebase-article-article-id) | `tickets:read` |
| `GET` | `/v1/news` | [Danh sách tin tức](/docs/api/get-news) | `tickets:read` |
| `GET` | `/v1/news/@news_id` | [Chi tiết tin tức](/docs/api/get-news-news-id) | `tickets:read` |
| `GET` | `/v1/ticket/attachment/@file` | [Tải tệp đính kèm ticket](/docs/api/get-ticket-attachment-file) | `tickets:read` |
| `GET` | `/v1/ticket/departments` | [Phòng ban hỗ trợ](/docs/api/get-ticket-departments) | `tickets:read` |
| `GET` | `/v1/tickets` | [Danh sách ticket](/docs/api/get-tickets) | `tickets:read` |
| `POST` | `/v1/tickets` | [Tạo ticket](/docs/api/post-tickets) | `tickets:write` |
| `GET` | `/v1/tickets/@number` | [Chi tiết ticket](/docs/api/get-tickets-number) | `tickets:read` |
| `POST` | `/v1/tickets/@number` | [Trả lời ticket](/docs/api/post-tickets-number) | `tickets:write` |
| `PUT` | `/v1/tickets/@number/close` | [Đóng ticket](/docs/api/put-tickets-number-close) | `tickets:write` |
| `PUT` | `/v1/tickets/@number/open` | [Mở lại ticket](/docs/api/put-tickets-number-open) | `tickets:write` |